Helping you diagnose and solve everyday problems around
the house using video on your smartphone or tablet.

We see it. You fix it.


This page (together with our Website Terms of Use (Here) and Privacy Policy (Here) tells you information about us and the legal terms and conditions (Terms) on which we provide any of the services (Services) listed on our website (our site) to you.

These Terms will apply to any contract between us for the provision of Services to you (Contract).

Please read these Terms carefully and make sure that you understand them, before ordering any Services from our site.

Please click on the button marked "I Accept" on the overlay if you accept them. If do not accept these Terms, you will not be able to order any Services from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We may amend these Terms from time to time as set out in clause 7. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.


1.1 We operate the website We are Mobile Soul Ltd, a company registered in England and Wales under company number 5446273 and with our registered office at 14 Marble House, 20 Grosvenor Terrace, London SE5 0DD. Our VAT number is GB 144 2633 30 .

1.2 To contact us, please see our Contact Us page [INSERT HYPERLINK].


2.1 Our Services connect you with advisors, some of whom will be our employees and some of whom will be third party contractors to us,] who may be able to advise you on basic troubleshooting for domestic goods and appliances.

2.2 When you register a request on our site we will ask you to accept these Terms and to pay £10 for 10 minute advice. You must accept these Terms and make payment (via PayPal) before we will process your request. If and when your payment has been processed we will create a ticket based on the information you provided to us.

2.3 Following successful payment we will make the information you provided available to our advisors. An advisor will assess your request based on this information and, if he or she assesses your request to be user serviceable, he or she will contact you by email to arrange a video call using either FaceTime® or Skye®, at your option.

2.4 During the video call the advisor will advise you on basic troubleshooting or recommend that you refer the matter to a third party for face to face assessment. The advisor will make notes during the video call and may take screen shots or save portions of the video.


Your use of our site is governed by our Terms of Website Use (Here). Please take the time to read these, as they include important terms which apply to you.


We only use your personal information (which may include notes which our advisors take during video calls, as well as screen shots and saved portions of video) in accordance with our Privacy Policy (Here). Please take the time to read it, as it includes important terms which apply to you.


5.1 You may only purchase Services from our site if you are at least [18] years old.

5.2 As a consumer, you have legal rights in relation to the way Services are provided. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


6.1 For the steps you need to take to request Services via our site, please see our [How To Register a Request] page [INSERT HYPERLINK].

6.2 The process allows you to check and amend any errors before submitting your request to us. Please take the time to read and check your request at each page of the process.

6.3 After you register a request, you will receive an e-mail from us acknowledging that we have received it. However, please note that this does not mean that your request has been accepted. Our acceptance of your request will take place as described in clause 6.4.

6.4 We will confirm our acceptance to you by sending you an e-mail confirming that payment has been successfully processed and that an advisor will contact you to arrange a video call. (Request Confirmation). The Contract between us will only be formed when we send you the Request Confirmation.

6.5 If we are unable to process your payment, for example because your PayPal account is restricted, we will inform you of this by e-mail and we will not process your request.]


7.1 We may revise these Terms from time to time in the following circumstances:

(a) to reflect changes in how we accept payment from you;

(b) to reflect changes in relevant laws and regulatory requirements[; and


7.2 Every time you request Services from us, the Terms in force at that time will apply to the Contract between you and us.

7.3 Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.


8.1 You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you are dissatisfied with the Services or advice, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards office.

8.2 You may cancel a Contract from the date you receive the Request Confirmation (which is when the Contract between us is formed) up until 48 hours after the Services are performed.

8.3 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to or by sending a letter to See and Fix It, 14 Marble House, 20 Grosvenor Terrace, London SE5 0DD. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

8.4 If you cancel in accordance with this clause 8 you will receive a full refund which we will process as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 8.3. We refund you via PayPal.

8.5 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.


9.1 The price of the Services will be as quoted on our site from time to time.

9.2 The prices of our Services may change from time to time, but changes will not affect any order which we have confirmed with a Request Confirmation.

9.3 The price of our Services includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.


You can only pay for Services using PayPal. You are responsible for maintaining your PayPal account. Payment for the Services is in advance.


11.1 Our advisors will use reasonable skill and care when advising you but we do not guarantee that use of our Services will enable you to resolve your problem(s) or question(s).

11.2 This does not affect your statutory rights as a consumer. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.

12.2 Our advisors only provide advice and direction in accordance with what you might expect to find in the troubleshooting section of an instruction manual. Their advice is only intended for domestic and private use. You agree that any advice provided is not intended for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence; or

(b) fraud or fraudulent misrepresentation.


13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.

13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation failure of public or private telecommunications networks.

13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we (or an advisor) will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Services to you, we (or an advisor) will arrange a new date with you after the Event Outside Our Control is over.


14.1 When we refer, in these Terms, to "in writing", this will include e-mail.

14.2 If you wish to contact us in writing for any reason, you can send this to us by e-mail or by pre-paid post to Mobile Soul at 14 Marble House, 20 Grosvenor Terrace, London SE5 0DD; .

14.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us when you register.


15.1 We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.

15.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15.4 These Terms are governed by English law. This means a Contract and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.